TERMS AND CONDITIONS
1. Fitment of wording (Fonts) and Design Changes
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We reserve the right to alter art work of wording provided to fit the design template. The Character limit we provide is simply a guide and in some circumstances we may need to alter this with no notice given.
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Fonts are set within each design and due to each font being unique in their design we can’t control characters and their look. None of our fonts carry a guarantee for look and type face of characters.
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You as a customer are always welcome to a proof of any product prior to making, upon request, this is to ensure fonts and fitment of lettering is to your liking. We can’t be held responsible, for fonts or the lettering used within a font.
2. Voucher Codes
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We do offer certain codes for discounts on our website however if we feel there has been an error with any code or a misuse of multiple codes we do reserve the right to cancel any order that has any codes applied to it. There will be no notice of this cancellation.
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We offer our customers a one off discount code of 15% on their next purchase when leaving a review on our page. This is not subject to leaving a positive review, but an honest representation of the service you have received will be expected.
3. Changes To Custom Wording
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Once orders have been placed, we do state that we are unable to make changes. However, we are happy to make any changes to any custom wording as long as the changes are requested within 24 hours of your order being placed.
You can email us at thelittlelasershop@hotmail.co.uk with the change and also the order number. OR, you can contact us via any of the links at the bottom of the website.
We will reply to your email confirming this change. Please note if no reply is received confirming this change from us then no change will be made.
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We will not accept any responsibility for errors once an order is placed as the customer is responsible for this.
4. Wood Products & Wood Grain
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When purchasing a wooden product there will BE natural imperfections within the product and we have little to no control over this. Grain changes and looks of the timber are considered as an aesthetics appeal to the natural look. We simply cant exchange or refund any wooden product that you might feel the wood grain differs as this itself could be pleasing for someone as personal opinion will differ from person to person.
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Any product image on our website does represent a actual product but the wood grain within the product does vary and will of course be different. Consider this as the products unique fingerprint and no one will ever be the same.
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As all wooden products are NATURAL and this natural beauty will always show within the product. If you require any further information please contact us to discuss this matter.
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As with all natural wooden products we cant be held liable to any form of cracking and splitting of wood. Due to all timbers being used are either green wood or kiln dried splitting can occur due to environmental factors. All wood will age over time and splitting and cracking can occur. We will not be held liable for this.
5. Product Size, Weight & Dimensions
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Please note all product sizes are correct at time of listing and sizes can vary due to manufacturing changes. All sizes and weights are estimates and can change with no notice given. For accurate sizes please contact us for full product updates.
6. Refunds, Loss & Returns
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Any damage & loss will be covered by The Little Laser Shop. Photographic Evidence will need to be provided for damage and loss off items must follow procedure as stated by delivery company.
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ALL LOSS & DAMAGE MUST BE REPORTED WITHIN 7 DAYS OF THE ITEM BEING POSTED THIS IS TO ENSURE WE CAN CLAIM IN LINE WITH OUR COURIER TERMS AND CONDITIONS.
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Refunds will ONLY be issued to items deemed Lost by Courier, Damage caused by an individual such as the customer will not be covered. Items spelt wrong will not be replaced, please check all spellings and proofs sent.
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We require a 10 working day investigation period with our couriers for any loss or discrepancy with all orders.
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Items ordered incorrectly will not be refunded or exchanged as they are deemed unsellable. However, we will work with the customer to ensure they are satisfied with their purchase.
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Any items deemed faulty or damaged must either be returned or collected for us to provide a full refund.
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If you would like to return a non personalised product this must be done 5 days after receiving your goods. A 20% restocking fee will be deducted from the cost to cover all merchant charges associated with any refund due. The buyer is to cover the full return postage and to ensure this arrives with no damage. If the item is received back to us damaged then no refund can be given and the goods must then be collected at the buyer’s cost.
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All returned items must be wrapped carefully and in line with courier expectations. Failure to do so will cause a return to be rejected due to further damage caused by a lack of packing.
7. Payment
We accept payments through PayPal or direct debit.
We aim to get all items made & posted within 10-14 working days. When approaching Christmas, Valentines, Easter, Mothers Day & Fathers Days please allow longer. Please check our website for updated information during these busy periods.
All orders are final and once made CANNOT BE refunded or cancelled. This is due to the personal nature of the product and these items are unsellable once manufactured with Bespoke Names and Messages.
The Little Laser Shop
Pencoed
Bridgend
CF35 6TL
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