Contact us
Please feel free to drop us a message if you have any questions. Whether it is about placing an order, checking up on your order, or if you have a problem with our products or our site. Click on a link below to get in touch.
Alternatively, you also reach us via email at – support@thelittlelasershop.co.uk
F.A.Q.
Frequently Asked Questions
your orders
There are lots of different ways you can request a custom item.
Option 1 - You can select the paintbrush icon at the bottom of every page - this will open a chat with some prompts to help you with customising your item.
Option 2 - If you would like to have a more direct chat about your order, you can select the chat icon at the bottom of every page - this will open a chat where you can send us a detailed - or brief message about what you are looking for.
Option 3 - Send us an email. We are always happy for our customers to send us an email with their requests and we will always do our best to respond asap - thelittlelasershop@hotmail.co.uk.
Once orders have been placed, we do state that we are unable to make changes.
However, depending on the item / request, we are happy try and make changes where possible. Sometimes this is not something we can do, but it is always worth dropping us a message and asking!
Any requests must be sent within 24 hours of your order being placed, after this time we will be unable to make any changes.
You can email us at thelittlelasershop@hotmail.co.uk with the change and also the order number. OR, you can contact us via any of the links at the bottom of the website.
We will reply to your email with an update on your changes.
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We’re really sorry that you’re unhappy with the gift you’ve ordered. We know how important it is for a gift to be perfect, so please get in touch and we’ll try our best to solve the problem as soon as possible.
Any photos, or information you think we need to know, can be emailed to us at - support@thelittlelasershop.co.uk
Or, use the support link at the bottom of the page in order to fill in a complaint.
We will do our best to get in touch with you as soon as possible!
your orders
There are lots of different ways you can request a custom item.
Option 1 - You can select the paintbrush icon at the bottom of every page - this will open a chat with some prompts to help you with customising your item.
Option 2 - If you would like to have a more direct chat about your order, you can select the chat icon at the bottom of every page - this will open a chat where you can send us a detailed - or brief message about what you are looking for.
Option 3 - Send us an email. We are always happy for our customers to send us an email with their requests and we will always do our best to respond asap - customcontent@thelittlelasershop.co.uk.
Once orders have been placed, we do state that we are unable to make changes.
However, depending on the item / request, we are happy try and make changes where possible. Sometimes this is not something we can do, but it is always worth dropping us a message and asking!
Any requests must be sent within 24 hours of your order being placed, after this time we will be unable to make any changes.
You can email us at orders@thelittlelasershop.co.uk with the change and also the order number. OR, you can contact us via any of the links at the bottom of the website.
We will reply to your email with an update on your changes.
In to am attended desirous raptures declared diverted confined at. Collected instantly remaining up certainly to necessary as. Over walk dull into son boy door went new. At or happiness commanded daughters as. Is handsome an declared at received in extended vicinity subjects. Into miss on he over been late pain an.
We’re really sorry that you’re unhappy with the gift you’ve ordered. We know how important it is for a gift to be perfect, so please get in touch and we’ll try our best to solve the problem as soon as possible.
Any photos, or information you think we need to know, can be emailed to us at - support@thelittlelasershop.co.uk
Or, use the support link at the bottom of the page in order to fill in a complaint.
We will do our best to get in touch with you as soon as possible!
your account
If you are having difficulty accessing your account, you can contact us directly via the support button at the bottom of each page.
Alternatively, you can request a password reset by accessing the log in page and clicking the 'forgotten password' link.
You can also contact us via email - support@thelittlelasershop.co.uk. and we will try our best to help.
Once you have logged in to your account, you are able to access your dashboard in the my account section of the website.
Here, you can find a tab that allows you to view and edit your account details as well as alter your email and password if you wish.
We’re sorry that you haven’t received a reply yet, we know it’s frustrating.
Have you checked your email junk folder? Sometimes emails from us are automatically filed in your junk folder (depending upon the email provider you use, this folder may be called ‘spam’) so it’s worth checking there.
We try to reply to emails within 48 hours and we’re sorry if it’s been longer than this. Please get in touch again and we’ll do our best to solve the problem.
your account
If you are having difficulty accessing your account, you can contact us directly via the support button at the bottom of each page.
Alternatively, you can request a password reset by accessing the log in page and clicking the 'forgotten password' link.
You can also contact us via email - support@thelittlelasershop.co.uk. and we will try our best to help.
Once you have logged in to your account, you are able to access your dashboard in the my account section of the website.
Here, you can find a tab that allows you to view and edit your account details as well as alter your email and password if you wish.
We’re sorry that you haven’t received a reply yet, we know it’s frustrating.
Have you checked your email junk folder? Sometimes emails from us are automatically filed in your junk folder (depending upon the email provider you use, this folder may be called ‘spam’) so it’s worth checking there.
We try to reply to emails within 48 hours and we’re sorry if it’s been longer than this. Please get in touch again and we’ll do our best to solve the problem.
Delivery
We use two separate shipping options -
- Royal Mail Tracked24. This is a first class next day delivery service and a tracking number will be given upon dispatch.
- Royal Mail Tracked48. This is a second class service and a tracking number will be given upon dispatch. This can be expected to arrive within 2-3 working days.
We also offer the option for more local customers to pickup their item from our shop in Pencoed, South Wales.
Our dispatch times vary depending on the item and the materials used. However, we do aim to get our products sent within 14 days of the order being placed. This is often much shorter, but in order to avoid disappointment, we like to give our customers a broad window in which to expect their item.
Where possible we will update you on the progress of your order as we go along.
We try our best here at The Little Laser Shop to ensure all items are packaged securely.
However, due to reasons out of our control, sometimes items get damaged in transit.
If this is the case, please reach out to us and we will try and advise with the best way forward.
If you send us an email with your order number and images of the damage within 24 hours of receiving the order, we will do our best to rectify the situation.
We advise checking all items once received as any damage outside of this time frame we will struggle to claim for damage.
Unfortunately, for now, we do not offer oversea or international shipping. Our items are for sale in the UK only.
However, please keep on checking our site, as this may change in the future.
Delivery
We use two separate shipping options -
- Royal Mail Tracked24. This is a first class next day delivery service and a tracking number will be given upon dispatch.
- Royal Mail Tracked48. This is a second class service and a tracking number will be given upon dispatch. This can be expected to arrive within 2-3 working days.
We also offer the option for more local customers to pickup their item from our shop in Pencoed, South Wales.
Our dispatch times vary depending on the item and the materials used. However, we do aim to get our products sent within 14 days of the order being placed. This is often much shorter, but in order to avoid disappointment, we like to give our customers a broad window in which to expect their item.
Where possible we will update you on the progress of your order as we go along.
We try our best here at The Little Laser Shop to ensure all items are packaged securely.
However, due to reasons out of our control, sometimes items get damaged in transit.
If this is the case, please reach out to us and we will try and advise with the best way forward.
If you send us an email with your order number and images of the damage within 24 hours of receiving the order, we will do our best to rectify the situation.
We advise checking all items once received as any damage outside of this time frame we will struggle to claim for damage.
Unfortunately, for now, we do not offer oversea or international shipping. Our items are for sale in the UK only.
However, please keep on checking our site, as this may change in the future.
